A private concierge, by invitation only
Some doors openonly by introduction.
Infinia Reserve is the private side of Velari Tourism. We look after a small number of clients, and each one has a single concierge who knows their file and can reach every jet, yacht, car and table we work with.
I. The principle
We keep the list shortso we can know it well.
There is no application form. Every client here was introduced by another.
Reserve takes on very few clients. Each one has a concierge who knows the file: the seat you prefer, the hotel you swore off in 2019, the names that should never appear on a manifest.
That person can book anything the Velari companies run, from a jet out of Al Maktoum to a visa for next week, and you never deal with the companies yourself. You call once, and nobody tries to sell you anything.
The Reserve desk, Dubai
II. What we arrange
What clients askus for most.
Each of these is run by a Velari company. You will rarely hear their names, because you only ever speak to your concierge.
- 01
Private aviation
Infinia JetsAny two airports, on your schedule. The aircraft is chosen for the route, and the crew is briefed from your file.
- 02
Yachts
Infinia YachtsIn Dubai, Bali, Thailand and the USA. The crew has the boat stocked and waiting at the berth before you arrive.
- 03
Chauffeured movement
Infinia TransfersAnywhere in the UAE. We send the same drivers when we can, and the car is outside before you come down.
- 04
Desert & private camps
Dubai Desert KingPrivate camps set up for a night or a week, a long way from the tour routes.
- 05
Passage
Infinia VisaVisas and travel documents worldwide, prepared in advance and followed until they are in your hand.
- 06
Access
Reserve deskYacht berths for the Abu Dhabi Grand Prix, tables that are booked out, viewings that are not open to the public. You only have to ask once.
- 07
Executive & family-office travel
All companiesDelegations, multi-city itineraries and households moving together, with one point of contact for the office.
Anything else, ask.
Plenty of what clients ask us for has never been on a list like this one.
III. A day, arranged
A day, arrangedbefore it begins.
One client's Tuesday in Dubai, shown as an example and not as a list of what we do. All of it started with a single message the evening before.
The aircraft waits for you.
It is fuelled, catered and cleared before you leave the house, and it leaves when you sit down.
Lunch on the water.
A yacht on the Palm's outer crescent, and the menu you mentioned once last spring.
A fitting in the suite.
The meeting ran late, so a tailor from Satwa came to the hotel instead.
The car at the aircraft steps.
You skip the terminal. The driver already knows the route and that you prefer a quiet car.
Dinner at the camp.
A camp set up for one table, out past the dunes. The nearest other guests were twelve kilometres away.
Tomorrow, already in hand.
On the back seat, a folder with the visa for Bali and the gate code for the villa in Ubud.
That was one client's Tuesday.Yours will look nothing like it.
Some clients ask for a jet every week. Others call twice a year for something we have never done before. If you can describe it, the desk will find a way to arrange it.
IV. Discretion
What we know,we keep.
These are the terms we sign with every client before the first booking.
No names shared.
Operators get a booking reference instead of your name. When a border needs more, we give the minimum it asks for.
Crews under NDA.
Every pilot, captain, driver and guide who serves a Reserve client has signed a confidentiality agreement with us directly.
We run the companies we book.
The aircraft, yachts and cars belong to licensed Velari companies, so your request never goes through a marketplace.
One concierge holds the file.
Your preferences sit with one person and a named deputy. There is no call centre or shared inbox.
Erased on request.
Ask, and your file, itineraries and correspondence are deleted. We confirm in writing when it is done.
Records are held in the UAE. We never sell them or use them for marketing.
V. The path to Reserve
Someone has tointroduce you.
We do not publish a price or take sign-ups. New clients come to us through people who already use Reserve.
Begin with an introduction- 01
Introduction
An existing Reserve client or a Velari partner puts your name forward. That is the only way in.
- 02
A private conversation
We meet, in Dubai or wherever suits you, and listen to how you travel and what you would rather not think about.
- 03
Your file opens
One concierge is assigned to you. Preferences, documents and standing arrangements are recorded once.
- 04
Whenever you need us
After that, send a message when you need something and your concierge takes it from there.
“I have not had to make a second call in four years.”
“They remember everything, and repeat none of it.”
“The aircraft, the car and the boat were waiting. Nobody asked who I was.”
VI. An introduction
Ask aboutReserve.
If you think Reserve might suit you, tell us here. Mention who introduced you, or just why you are asking. Someone from the Reserve desk will write back within one working day, whatever the answer.
- Telephone and WhatsApp+971 52 160 8426WhatsApp is answered outside office hours
- Emailhello@velaritourism.comPut Reserve in the subject line
- OfficeOffice 4204D, Aspin Commercial TowerSheikh Zayed Road, Dubai